Terms and Conditions & FAQ

TICKETS

TICKETS ARE NON REFUNABLE. TICKETS MAY BE TRANSFERRABLE IF YOU ARE UNABLE TO ATTEND YOUR TICKETED EVENT. PLEASE CONTACT US AT [email protected] SO WE CAN ARRANGE FOR YOUR TICKETS TO BE TRANSFERRED TO THE NEXT AVAILABLE EVENT.

FOR EVENTS THAT INCLUDE ACCOMODATION OR MEALS, REFUNDS WILL BE GIVEN IF CANCELLED 14 DAYS PRIOR TO EVENT AND THE AMOUNT PAID FOR ACCOMODATION AND MEALS WILL BE REFUNDED.

ALL TICKETS ARE AVAILABLE ONLINE ONLY AT darktours.com.au OR VIA THE DARK TOURS FACEBOOK PAGE [email protected]. CONFIRMATION OF BOOKING AND PAYMENT WILL BE SENT TO YOU VIA EMAIL UPON PURCHASE OF YOUR TICKETS.

TICKET PRICES ARE SUBJECT TO CHANGE.

TOUR REQUIREMENTS

ALL TICKETED EVENTS ARE AVAILABLE FOR 18 YEARS AND OVER. GUESTS FROM 16 YEARS ARE WELCOME TO ATTEND THE EVENT WITH A PAYING ADULT 18 YEARS AND OVER. FOR THE SAFETY OF ALL TOUR GUIDES AND GUESTS, PLEASE FOLLOW THE INSTRUCTIONS OF YOUR TOUR GUIDES AT ALL TIMES.

DRUGS AND ALCOHOL

ALL TICKETED EVENTS STRICTLY COMPLY WITH A NO DRUG AND ALCOHOL POLICY. IF ANY GUESTS ARE UNDER THE INFLUENCE OF DRUGS OR ALCOHOL THEY WILL BE ASKED TO LEAVE AND NO REFUNDS WILL BE GIVEN.

SMOKING

NO SMOKING IS PERMITTED AT ANY TOUR EVENTS OR BUILDINGS. WE DO NOT MIND IF YOU SMOKE BUT PLEASE ONLY DO SO IN SMOKING DESIGNATED AREAS AND ABIDING WITH THE CURRENT SMOKING LAWS.

COVID 19

FOR THE SAFETY OF ALL TOUR GUIDES AND GUESTS, PLEASE DO NOT ATTEND ANY TOUR EVENT IF YOU ARE EXPERIENCING ANY FLU OR COVID 19 SYMPTOMS!

IF YOU HAVE PURCHASED TICKETS TO AN EVENT AND ARE UNABLE TO ATTEND FOLLOWING A POSITIVE COVID 19 TEST OR ARE EXPERIENCING ANY SYMPTOMS, PLEASE CONTACT US AT [email protected] TO HAVE YOUR TICKETS TRANSFERRED TO THE NEXT AVAILABLE EVENT DATE.

DISABILITIES OR INJURIES?

MOST TOUR EVENTS WILL REQUIRE WALKING AND DO CONTAIN STAIRS. YOU MUST BE ABLE TO WALK UNAIDED FOR THE SAFETY OF YOURSELF AND OTHER TOUR GUESTS. IF YOU HAVE A DISABILITY OR INJURY AND WOULD LIKE TO ATTEND A TOUR PLEASE CONTACT US AT [email protected] TO SEE IF WE HAVE ANY TOUR LOCATIONS THAT MAY SUIT YOUR REQUIREMENTS, EG: WHEELCHAIR ACCESS.

WHAT WILL I EXPERIENCE ON THE TOUR

YOU WILL EXPERIENCE AN ALL INTERACTIVE AND HANDS ON HISTORY AND PARANORMAL INVESTIGATION AT SOME FACINATING AND UNIQUE LOCATIONS. YOU WILL HEAR STORIES FROM THE PAST AND INTERACT WITH A WIDE RANGE OF PARANORMAL DEVICES AS YOU EXPERIENCE WHAT ITS LIKE TO BE A PARANORMAL INVESTIGATOR. AT ALL TIMES WE DO NOT FAKE ANY PARANORMAL ACTIVITY, SO WHAT YOU EXPERIENCE IS THE REAL DEAL!

WHAT DO I WEAR ON THE TOUR

PLEASE DRESS COMFORTABLY AND TO THE CURRENT WEATHER CONDITIONS. THERE WILL BE WALKING INVOLVED ON MOST TOURS SO PLEASE ALSO WEAR COMFORTABLE FOOTWEAR.

IS THE TOUR ON IF IT'S RAINING?

YES! ALL TOURS WILL GO AHEAD RAIN, HAIL OR SHINE, UNLESS MOTHER NATURE LITERALLY STARTS RAINING GHOSTS!

DO I NEED TO BRING ANYTHING ON THE TOUR

NO! UNLESS YOU THINK YOU NEED A SPARE PAIR OF UNDERWEAR, THERE IS NOTHING REQUIRED OF YOU ON THE TOUR OTHER THAN YOUR ATTENDANCE! DARK TOURS WILL PROVIDE ALL THE EQUIPMENT AND INTERACTIVE DEVICES FOR THE TOUR NIGHT.

IF YOU HAVE BOOKED AN EVENT WHICH INCLUDES ACCOMODATION, DON’T FORGET TO PACK YOUR BAGS AND THROW IN THE TOOTHBRUSH!

WHAT IF I HAVE MY OWN PARANORMAL EQUIPMENT AND DEVICES?

WE AT DARK TOURS WELCOME YOU TO BRING ALONG ANY PERSONAL EQUIPMENT OR PARANORMAL DEVICES YOU MAY WISH TO USE ON THE TOUR NIGHT. IF YOU DECIDE TO BRING YOUR OWN DEVICES YOU DO SO ENTIRELY AT YOUR OWN RISK AS WE ACCEPT NO RESPONSIBILITY FOR ANY DAMAGES TO YOUR OWN PERSONAL EQUIPMENT ON THE TOUR.

CAN I TAKE PHOTOGRAPHS ON THE TOUR?

YES! YOU CAN TAKE PHOTOGRAPHS ON THE TOUR ALTHOUGH PLEASE BE MINDFUL OF OTHER TOUR GUESTS AND THEIR PRIVACY. PLEASE DO NOT TAKE ANY PHOTOGRAPHS OF PRIVATE PLACES OF RESIDENCE OR BUILDINGS WITHOUT THE OWNERS PERMISSION OR CONSENT.

CAN I FILM OR RECORD ANY AUDIO DURING THE TOUR?

NO! WE ASK THAT YOU DO NOT RECORD ANY AUDIO OR FILM ANY PART OF THE TOUR IN RESPECT OF ALL TOUR GUESTS PRIVACY. IF YOU HAVE BOOKED AN OVERNIGHT INVESTIGATION TOUR, YOU WILL BE GIVEN PERMISSION TO FILM VIDEO AND AUDIO DURING THIS SESSION OF THE OVERNIGHT TOUR.

PLEASE NOTE THAT SOME INVESTIGATING ROOMS ONLY AT CERTAIN LOCATIONS WILL HAVE STATIC CAMERAS FILMING AND IN CONSTANT OPERATION DURING THE TOURS IN ORDER TO CAPTURE ANY PARANORMAL EVIDENCE, SO PLEASE BE MINDFUL THAT YOU MAY COME INTO VIEW OF THESE CAMERAS AND YOU MAY BE RECORDED DURING THE TOUR AND THAT SOME STATIC CAMERA FOOTAGE MAY BE POSTED TO THE DARK TOURS FACEBOOK PAGE. ALSO BE AWARE THAT THE  PURCHASING OF TOUR OR OVERNIGHT STAY TICKETS IS THAT YOU ARE CONSENTING TO BEING ON CAMERA.

OUR EQUIPMENT

AT DARK TOURS WE USE A WIDE RANGE OF ELECTONIC DEVICES SUCH AS EMF METERS, REM PODS, TEDDY BEARS THAT TALK, SPIRIT BOXES AND A WHOLE LOT MORE! WE ALSO USE A RANGE OF NON ELECTRONIC TRIGGER ITEMS SUCH AS DOWSING RODS, POCKETS WATCHES, COMPASSES, BALLS AND OTHER ITEMS ASWELL AS THE USE OF SENSOR AND MOTION DEVICES SUCH AS LASER GIRIDS AND DEVICES SUCH AS THE MOTION PUCK 360.

WILL I SEE A GHOST ON ANY OF YOUR TOURS?

WE DO NOT GUARANTEE THAT YOU WILL SEE A GHOST OR EXPERIENCE ANY PARANORMAL ACTIVITY. WE DO NOT FAKE ANY PARANORMAL ACTIVITY OR INTERACTION THEREFORE IF YOU SEE, HEAR, EXPERIENCE OR CAPTURE ANY PARANORMAL EVIDENCE WE CAN ASSURE YOU THAT THIS IS THE REAL DEAL!

PERSONAL ITEMS?

ANY PERSONAL ITEMS EG: PHONES, WALLETS ETC WILL BE AT YOUR OWN RISK AS WE TAKE NO RESPONSIBILITY FOR ANY DAMAGED OR LOST PERSONAL ITEMS ON THE TOUR.

WHERE DO WE MEET FOR THE TOUR?

PLEASE MEET OUT THE FRONT OF THE ADDRESS OF YOUR TOUR LOCATION AT THE SPECIFIED TIME FOR YOUR TOUR. WE ADVISE ARRIVING 10 MINS PRIOR TO TOUR START SO WE CAN HAVE GUESTS READY TO GO AT THE TOUR START TIME.

ANY OTHER QUESTIONS?

PLEASE CONTACT US AT [email protected]